For purposes of the applicable Data Protection Laws, 3ED limited is the “data controller”. This means that 3ED limited determines the purposes for which, and the manner in which, your Data is processed.
For the purposes of the Data Protection Act 1998, Third Eye Diagnostics Limited are the ‘data controllers’ (i.e. the company who is responsible for, and control the processing of, your personal data).
Definitions and interpretation
|Data||Collectively all information that you submit to 3ED limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;|
|Data Protection Laws||Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;|
|GDPR||General Data Protection Regulation (EU) 2016/679;|
|3ED limited, or us||3ED limited, a company incorporated in England and Wales with registered number 10577565 whose registered office is at: 73 St James Road Watford, Hertfordshire, WD18 0DY|
|User or you||Any third party that accesses the Website and is not either (i) employed by 3ED limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to 3ED limited and accessing the Website in connection with the provision of such services; and|
|Website||The website that you are currently using, https://www.thirdeyediagnostics.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.|
Personal data we may collect about you
We will obtain personal data about you (such as your name, address, and required health information) whenever you complete an online form or make a telephone call to book an appointment.
We may collect the following Data, which includes personal Data, from you:
- Date of birth
- Job title
- Contact Information such as email addresses and telephone numbers
- Demographic information such as postcode, preferences and interests
- IP address (automatically collected)
- Medical information relevant to your scan and/or procedure.
How we collect Data
We collect Data in the following ways:
- Data is given to us by you
- Data is collected automatically.
Data that is given to us by you
3ED limited will collect your Data in a number of ways, for example:
- When you contact us through the Website, by telephone, post, e-mail or through any other means.
- When you register with us and set up an account to receive our products/services.
- When you make payments to us, through this Website or otherwise.
- When you use our services.
Data that is collected automatically
To the extent that you access the Website, we will collect your Data automatically, for example:
We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
How we may use your personal data.
We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
- To help us identify you and any accounts you hold with us
- Quality of service and statistical analysis surveys
- Customer profiling and analysing your purchasing preferences
- Fraud prevention and detection
- Billing and order completion
- To notify you of any changes to this website or our services which may affect you
- Security vetting
- Improving our servicesInternal record keeping.
- Improvement of our products / services.
- Transmission by email of marketing materials that may be of interest to you.
Who we share data with
We may share your Data with the following groups of people for the following reasons:
Our employees, agents and/or professional advisors – to obtain advice from professional advisers and share relevant information with clinicians directly involved in the patient’s care;
Patient’s General Practitioner – to co-ordinate care of patients and share scan results with relevant healthcare providers to optimise patient care.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
- soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
- for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
- if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Information about other individuals
If you give us information on behalf of someone else or one of your patients, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- Give consent on his/her behalf to the processing of his or her personal data
- Receive on his/her behalf any data protection notices
- Give consent to the processing of his or her health information
Keeping your data secure.
We will use technical and organisational measures to safeguard your personal data, for example:
- We store your personal data on secure servers
- Payment details are encrypted using SSL technology
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
We will use technical and organisational measures to safeguard your Data, for example:
- Access to your account is controlled by a password and a user name that is unique to you.
- We store your Data on secure servers.
We are certified to ISO 27001. This family of standards helps us manage your Data and keep it secure.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: firstname.lastname@example.org.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
You have the following rights in relation to your Data:
- Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase– the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.
- Right to data portability– the right to request that we move, copy or transfer your Data.
- Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: email@example.com.
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
You have the right, subject to the payment of a small fee (currently £10) to request access to personal data that we may process about you. If you wish to exercise this right you should:
- Put your request in writing
- Include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill)
- Attach a cheque in the amount of £10 made payable to 3ED Limited
- Specify the personal data you want access to, including any account or reference numbers where applicable
Our contact details:
73 St James Road,
Telephone: 07474 808412
Changes of business ownership and control
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.